Return Policy
Customer Satisfaction
We consider customer satisfaction a key to the success of our business. At Croft Trailer Supply, Inc. we offer high-quality, reliable products. All orders are triple checked before leaving our dock, but in the event you are not satisfied with your purchase, please follow the instructions below to return the items you purchased.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please call Customer Service at 1 (800) 426-8159 between the hours of 8:00am and 5:00pm Central Standard Time, Monday through Friday. Customer Service will provide a Return Goods Authorization (RGA) Number and assist in the return shipment. Please include a copy of the RGA Number and invoice in the return shipment.
Incomplete Shipments
If your order arrives missing parts, please contact us within 5 days after receiving your order. We will ship your replacement parts to you using the same shipping method you originally requested.
Should you need to cancel an order before shipment, please contact our Customer Service Department at 1 (800) 426-8159.
Last Updated: January 2, 2019
