Return Policy

Customer Satisfaction

We consider customer satisfaction a key to the success of our business. At Croft Trailer Supply, we offer high quality reliable products. All orders are triple checked before leaving our dock, but in the event you are not satisfied with your purchase, please follow the instructions below in order to return it.


Within 30 days after receiving your order, you may return any new, unopened or unused item with original packaging, excluding electrical, for a full product refund. Please call Customer Service at 1-800-426-8159 between the hours of 8:00am and 5:00pm Central Time, Monday through Friday. Customer Service will provide a Return Goods Authorization (RGA) Number and assist in the return shipment. Please include a copy of the RGA Number and invoice in the return shipment.

Incomplete Shipments

If your order arrives missing parts, please contact us within 5 days after receiving your order. We will ship your replacement parts to you using the same shipping method you originally requested.

Should you need to cancel an order before shipment, please contact our Customer Service Department at 1-800-426-8159.


Find Help For All Your Questions

Email Us

Phone Us
Monday through Friday: 8:00am to 5:00pm (CST)
1 (800) 426-8159

Write Us
Croft Trailer Supply
Customer Service
PO Box 300320
Kansas City, MO 64130