Frequently Asked Questions
How do I place an order?
You can place an order on our ecommerce enabled website. To begin, go to Shop >> Categories, Shop >> Sales, or click on one of our featured products located throughout the site. Click the button that says 'Add To Cart', 'Buy Now', or button with similar verbiage. This will take you to our checkout system that will then allow you to purchase a product. You can also contact us. Some of the products that can be viewed on our site cannot be purchase directly through the cart system. In order to learn more information about these products give us a call at (800) 426-8159, email us at email@example.com, fill out the form on our contact us, or drop by one of our retail centers if you happen to be in the Kansas City area. Our office team is available between hours of 8:00am and 5:00pm Central Time, Monday through Friday. You can also join the Croft family! Our members enjoy exclusive discounts, news on products, and options for tracking and making purchases. Also, remember to sign up for our newsletter!
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How do I make an appointment?
To ensure that our service center has your parts ready, a scheduled appointment is necessary for tow vehicle service and part installation. Trailer service and installation does not require you to schedule and appointment, however, and are always welcome! Trailer service is first come, first served. If you need service performed on your tow vehicle, we are here to help with four service centers located in the Kansas City metro area. Call us today at (800) 426-8159 to set up an appointment. To find the store nearest to you and the hours we are open, visit our Store Locations Page.
What forms of payment do you accept?
When you place an order over the internet, we accept Visa, MasterCard, Discover, American Express, and Paypal. When paying for a purchase at one of our four service centers, we accept Visa, MasterCard, Discover, American Express, check or cash. When placing an order over the phone, we accept Visa, MasterCard, Discover, and American Express.
Do you offer financing on trailers?
We offer financing through Sheffield Financial. They have a variety of loan options. The loan process is easy and quick, with confirmation in 20 minutes or less. Contact one of our service centers for all the details.
What method of shipping do you use?
We offer UPS, FedEx, USPS and truck freight.
When will my order be shipped?
Our goal is to ship orders the same day they are received. Orders placed for in-stock items received before 2:00pm CST are shipped the same day. Most orders are delivered within 2-5 business days after ship date.
What are your shipping charges?
Shipping charges are based on the weight of your order, the dimensions of the shipping container, and your zip code. You can calculate your approximate shipping charges before you place your order by using the Calculate Shipping button in your Shopping Cart.
What if I need to cancel my order?
Should you need to cancel an order before it ships, [please contact our Customer Service Department at 800-426-8159 between the hours of 8:00am and 5:00pm CST, Monday through Friday.
What is your return policy?
Within 30 days after receiving your order, you may return any new, unopened or unused item with original packaging, excluding electrical products, for a full product refund. Please call our Customer Service Department at 800-426-8159 between 8:00am and 5:00pm CST, Monday through Friday. Customer Service will provide a Return Goods Authorization (RGA) Number and assist in the return shipment. Please include a copy of the RGA Number and invoice in the return shipment.
What if my order is missing items?
If your order arrives with missing parts, please contact us within 5 days after receiving your order. We will ship your replacement parts to you using the same shipping method you originally requested.
Can I have a catalog mailed to me?
Let us send you a free catalog!
Do you install the parts (ie: Hitches), that you sell?
Croft Trailer Supply has been installing and repairing trailer parts and towing accessories for nearly 80 years. For your convenience, Croft Trailer Supply has four service centers located in Missouri and Kansas: Olathe, KS, Kansas City, MO, Smithville, MO, and Lee’s Summit, MO.
How do I establish an open account with your company?
If your business would like to set up an Open Account with Billing Terms, please complete a credit application. You may submit your Credit Application online, fax it to us at (816) 861-1881 or mail it to us at Croft Trailer Supply, PO Box 300320, Kansas City, MO 64130. We will complete your request within 4 to 6 weeks.
What if my business is Sales Tax Exempt?
In order to comply with Missouri and Kansas state and local laws, it is necessary that all of our customers who claim Missouri or Kansas sales tax exemption have a properly executed Missouri or Kansas Sales Tax Exemption Certification on file with us (see page 38 from ksrevenue.org's documentation). A current certificate is required every year. Please print out the Sales Tax Exemption Certificate, complete it, and fax it to us at (816) 861-1881 or mail it to us at Croft Trailer Supply, PO Box 300320, Kansas City, MO 64130.
Contact us if you have any questions.
When will I be billed?
You will not be billed until your order is shipped.
Is my information secure? Will you sell my email address and personal information?
What is Proposition 65?
California's Proposition 65 warnings give you, the consumer, information on possible exposure to chemicals that pose risks of cancer, birth defects or other reproductive harm. Croft Trailer Supply is currently gathering this information for you. Warnings, if any, will be displayed within the product's description. Learn more on the Proposition 65 website.