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Croft Trailer Supply




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FAQs

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How do I place an order?

If you know what you need, you can place an order using our ecommerce secure site.

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Click here to login or register a new account. You can also call us at 800-426-8159 and our friendly, knowledgeable staff will be happy to assist you. We are available between hours of 8:00am and 5:00pm Central Time, Monday through Friday.

How do I make an appointment?

Whether you need a hitch installed or maintenance performed on your trailer, we are here to help with four service centers located in the Kansas City metro area. Call us today to set up your appointment. To find the store nearest to you and the hours we are open, visit our Store Locations page.

See Our Store Locations

What forms of payment do you accept?

When placing an order over the internet, we accept Visa, MasterCard, Discover, American Express, and Paypal.
When paying for a purchase at one of our four service centers, we accept Visa, MasterCard, Discover, American Express, check or cash.
When placing an order over the phone, we accept Visa, MasterCard, Discover, and American Express.

Do you offer financing on trailers?

We do offer financing through Sheffield Financial. They have a variety of loan options. The loan process is easy and quick, with confirmation in 20 minutes or less. Contact one of our service centers for all the details.

See Our Store Locations

What method of shipping do you use?

We offer UPS, FedEx, USPS, and truck freight.

Shipping Information

When will my order be shipped?

Our goal is to ship orders the same day they are received. Ninety-nine percent of the orders placed for in stock items received before 2:00pm CST are shipped the same day. Most orders are delivered within 2-4 days after ship date.

Shipping Information

What are your shipping charges?

Shipping charges are based on the weight of your order and your zip code. You can calculate your approximate shipping charges before you place your order by using the Calculate Shipping button in the Shopping Cart.

What if I need to cancel my order?

Should you need to cancel an order before it ships, please contact our Customer Service Department at 800-426-8159 between hours of 8:00am and 5:00pm Central Time, Monday through Friday.

Customer Assistance

What is your return policy?

Within 30 days after receiving your order, you may return any new, unopened or unused item with original packaging, excluding electrical products, for a full product refund. Please call our Customer Service Department at 800-426-8159 between hours of 8:00am and 5:00pm Central Time, Monday through Friday. Customer Service will provide a Return Goods Authorization (RGA) Number and assist in the return shipment. Please include a copy of the RGA Number and invoice in the return shipment.

Customer Assistance

What if my order is missing items?

If your order arrive missing parts, please contact us within 5 days after receiving your order. We will ship your replacement parts to you using the same shipping method you originally requested.

Can I have a catalog mailed to me?

Let us send you a free catalog; we will even pay the shipping.

Do you install the parts (ie: Hitches), that you sell?

Croft Trailer Supply has been installing and repairing trailer parts and towing accessories for over 70 years. For your convenience, Croft Trailer Supply has four service centers located in Missouri and Kansas: Olathe, KS; Kansas City, MO; Smithville, MO; Lee’s Summit, MO; and Grain Valley, MO.

See Our Store Locations

How do I establish an account with your company?

If your business would like to set up an Open Account with Billing Terms, please complete a Credit Application. You may submit your Credit Application on line, fax it to us at 816-861-1881 or mail it to us at Croft Trailer Supply, PO Box 300320, Kansas City, MO 64130. We will complete your request within 4 to 6 weeks.

Customer Assistance

What if my business is Sales Tax Exempt?

In order to comply with Missouri and Kansas State and local laws, it is necessary that all of our customers who claim Missouri or Kansas sales tax exemption have a properly executed Missouri or Kansas Sales Tax Exemption Certification on file with us. A current certificate is required every year. Please print out the Sales Tax Exemption Certificate, complete it, and fax it to us at 816-861-1881 or mail it to us at Croft Trailer Supply, PO Box 300320, Kansas City, MO 64130.

Kansas Sales Tax Exemption Certificate

Missouri Sales Tax Exemption Certificate

Customer Assistance

When will I be billed?

You will not be billed until your order is shipped.

Is my information secure? Will you sell my email address and personal information?

For security purposes, our ordering process uses SSL (Secure Socket Layer) software to keep your information encrypted and get it safely delivered to our server. Your private information will remain confidential. Croft Trailer Supply does not sell any personal information.